Accessible from Microsoft Outlook™ and the Web, Microsoft Customer Relationship Management CRM Sales software helps sales people manage leads and opportunities, measure and forecast sales activity, efficiently track customer communications, and automate stages in the sales process-ensuring a shorter cycle, higher close rates, and improved customer retention.

Designed to help your sales team work without limits, Microsoft CRM Software for Sales can be used online or offline with Microsoft Outlook, or from any location with a Web browser. A familiar, intuitive UI and simple work tools make it easy for users to get started fast, with little training.

Microsoft CRM software is built from the ground up on Microsoft .NET architecture, delivering tremendous business value through easy integration with third-party applications and Web services.

• Increase sales success: Shorten the sales cycle and improve close rates with leads and opportunity management, customizable workflow rules for automated sales processes, quote creation, and order management.
• Complete customer view: Microsoft CRM offers a centralized, customizable view of sales and support activity and customer history.
• Share information: Integrated modules let employees view, update, and share information across teams and departments.
• Integrate powerfully: Microsoft CRM was designed to be a fully integrated Customer Relationship Management system. Integrate with Microsoft Office, Microsoft Business Solutions financial and accounting systems, and other business systems. With Microsoft CRM standard API building integrated applications and utilizing it's business logic and workflow logic is simple.

Click here to download the Microsoft CRM SFA fact sheet